privacy policy
At Kinsight Psychology, we recognise the importance of protecting your personal information. This includes any information or opinion about an identifiable individual, whether recorded in material form or not.
We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any other relevant legislation.
our approach to privacy
As part of providing psychological services, we collect personal and sensitive information that is relevant to your care. This information may be gathered before, during, and after your engagement with us. Maintaining accurate records is an important part of delivering safe and effective psychological services, and we are required to retain these records in accordance with professional and legal obligations. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
definitions
In this policy, “we”, “us”, and “our” refer to Kinsight Psychology.
“Personal information” refers to information or an opinion about you that can identify you, either on its own or when combined with other information. This includes sensitive information such as health information, which is afforded a higher level of protection under privacy law.
how we collect personal information
We collect personal information in a number of ways, including:
directly from you (e.g., intake forms, emails, phone calls, or sessions)
from third parties with your consent (e.g., referrers, GPs, or other healthcare providers)
through administrative systems used to manage appointments and records
We only collect information that is reasonably necessary for us to provide our services.
why we collect and use your information
We collect and use your personal information for purposes including:
providing psychological assessment and treatment
communicating with you about appointments and services
managing administrative and billing processes
complying with legal, ethical, and professional requirements
Where appropriate, we may also use de-identified information for quality improvement purposes.
disclosure of personal information
We will not disclose your personal information to third parties without your consent, except where:
it is required or authorised by law
there is a serious and imminent risk to your safety or the safety of others
it is necessary for the provision of your care (e.g., with your GP or referring practitioner)
data security and storage
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your information will be stored securely in electronic practice management systems (such as Halaxy). Access is restricted to authorised personnel only. Most Personal Information that is stored in our client files and records will be kept for seven years to fulfil our record keeping obligations.
access and correction
You have the right to request access to your personal information and to request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made in writing, and we will respond within a reasonable timeframe, subject to any legal limitations.
website and online information
If you contact us via our website or submit an enquiry form, we will collect the information you provide in order to respond to your enquiry.
We may also use basic website analytics (e.g., cookies) to understand how our website is used and to improve user experience. This information is generally de-identified.
changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
contact us
If you have any questions or concerns about how your personal information is handled, or if you wish to make a complaint, please contact us:
Kinsight Psychology
info@kinsight.com.au
(02) 8998 3200
If you remain dissatisfied with the outcome of a complaint, you may refer the matter to the Office of the Australian Information Commissioner.